BeGrejt Institute, located at 13a S. Jenko Street, 1230 Domžale (hereinafter referred to as the "provider"), is the owner and operator of the website www.begrejt.si, all related online activities, web portals, digital services, and applications, collectively referred to as the "website."

Within its scope of activities, the provider offers various services, including but not limited to:

• Conducting workshops, seminars, and other forms of education, either independently or as part of other services (hereinafter referred to as "services").

• Developing, preparing, and marketing online educational programs and modules (e-learning) in the field of formative learning.

• Sale of books and printed materials.

Hereinafter collectively referred to as the "services".

The provider has adopted these Terms of Use for the website www.begrejt.si (hereinafter referred to as the "Terms"), publicly available on the website www.begrejt.si.

These Terms apply to all (registered) users or (unregistered) visitors (hereinafter referred to as "users") of the website www.begrejt.si.

Each user acknowledges having carefully read these Terms, the Cookie Policy, and the Privacy Policy, agrees with them, and fully accepts them.

Accessing the website www.begrejt.si implies the user's agreement to the limitations and conditions specified in these Terms, and it confirms that the user has been clearly and comprehensively informed about data controllers, cookies, and the purpose of data processing by the provider.

These Terms define the conditions of using the website and the provider's services, as well as explaining how the provider uses personal data and cookies.

If you do not agree with these Terms and do not consent to them, the provider advises against using the website, participating in online activities, or using the provider's services. It is recommended that you refrain from using this website and/or its services.

The provider reserves the right to employ technology and other means to block or otherwise prevent any communication with the website and any communication to users who violate the rights of others (e.g., copyright). The provider may block the use of services or terminate them for any infringing user, with no entitlement to any monetary or other compensation.

The provider reserves the right to modify, update, and/or delete the content of the website, services, and web applications at any time, in any manner, without reason, or without providing reasons, and without prior notice to users. The provider assumes no responsibility for any consequences of such changes.

The provider undertakes to ensure the accuracy and timeliness of the published content on the website to the best of their ability and in good faith. However, this does not exclude the possibility of occasional linguistic, technical, or content-related errors in the published content. The information provided through the website www.begrejt.si and in connection with the services is purely informative, and the provider does not assume responsibility for their absolute accuracy. Thus, the provider does not accept liability for any potential damages, lost profits, or non-material damages that may arise for the user due to or in connection with the use of the website, services, their content, or the inability to use the website or services.

The user utilizes the website and services at their own risk. The provider is not liable for any damage arising from the existence, access, use, and/or inability to use the website and/or services, their content, and/or information, or connected to them. The provider does not guarantee the uninterrupted operation of the website and services, nor does it bear any responsibility for the potential consequences of their non-operation.

Furthermore, the provider is not responsible for the form and content of data obtained through links that are not owned by the provider. Additionally, the provider does not hold responsibility for the privacy compliance of these linked sites. The user understands and agrees that the website, portals, and other services of the provider may contain links to websites owned and operated by third parties, which may have different terms of use and privacy policies than the provider. Before using third-party websites, the user should review their terms of use and privacy policies. Despite any existing links or references to third-party websites on the provider's website or in their services, the provider does not assume any responsibility for third-party websites (without limitation to legality, content, and quality).

To use specific content and services on the website www.begrejt.si, the user must register and create a user account.

The user must be at least eighteen years old to register.

For a successful initial registration on the website, the user must enter the following details in the login form:

• Personal information: email address and password.

• Check the box to agree to these Terms and Conditions.

• If the user wishes to receive promotional material, check the box to consent to the provider processing the user's personal data entered in the registration form for the purpose of conducting promotional advertising.

In the event of a change in the user's personal data, the user is obliged to promptly update the personal information in their user profile.

The provider reserves the right to refuse registration, limit usage, or terminate a user account, as well as take other effective measures, if the user violates the Terms and Conditions or in any way causes a slowdown or disruption in the operation of the website.

The provider reserves the right to remove and delete unverified user accounts or accounts that have been inactive for an extended period according to the provider's judgment.

The user is solely responsible for the privacy and secure storage of any user name or password used to access their user account. The user agrees to immediately notify the provider at info@begrejt.si via email if they suspect that the security of their user account is compromised. The user must change their password in this case. The provider reserves the right to request a password change from the user. If the user does not change the password within three (3) days after receiving a warning, the provider has the right to block the user's account until the password is changed.

For valid reasons (e.g., abuse, technical issues), the provider reserves the right to refuse registration or is not obliged to carry out registrations for these reasons.

Data of recipients who request deletion in writing (via email) will be deleted within 5 days of receiving the request. Data of recipients who do not unsubscribe but also do not read our news or click on news links will be deleted within 12 months from the last opened message or link click.

The provider uses cookies for the effective management of the website. Cookies are small files that we load into your browser during your first visit, allowing us to recognize you when you return to our website and provide you with an improved user experience.

You can familiarize yourself with the Cookie Usage Policy of the provider here.

​At BeGrejt Institute, located at 13a S. Jenka Street, 1230 Domžale (hereinafter referred to as the "provider"), we are aware of the importance of the right to privacy. We handle data carefully and responsibly, and during processing, we respect the provisions of this privacy policy and the applicable regulations in the field of personal data protection.

You can familiarize yourself with the Privacy Policy of the provider here.

The provider may occasionally organize prize contests. Any adult individual with a permanent residence in the Republic of Slovenia who accepts the general terms of participation in the prize contest can participate in the provider's prize contest.

Each person can be drawn as a winner only once in a specific prize contest. A winner, for a period of 6 months from the announcement of winners of the prize contest in which they were awarded, is not entitled to receive any other prize offered by the provider. If a winner, within 6 months from the announcement of winners of the prize contest in which they received a prize, still participates in the ongoing prize contest and is drawn again, the provider will repeat the winner selection process and award the prize to the next drawn participant. The first drawn winner has no claims against the provider in this regard.

Prizes are subject to taxation in accordance with the applicable Income Tax Act. The provider calculates and withholds the advance payment of the income tax. For prizes exceeding the value of 42 EUR, the winner is required, in accordance with the Income Tax Act, to provide the provider with their tax identification number and date of birth before accepting the prize.

Prizes cannot be exchanged, paid in cash or other equivalents, or transferred to third parties.

The general terms of participation in individual prize contests will be published on the provider's website throughout the duration of the prize contest. If the specific terms of participation in prize contests address certain aspects differently from what is stipulated in these general terms, the specific terms of participation will take precedence.

In accordance with the law regulating copyright and related rights, as well as the law on intellectual property, copyright works are protected from their creation onwards and do not need to be specifically marked or protected.

The provider holds all moral and material copyrights to copyright content in the broadest sense (content, text, photos, graphic elements, illustrations, or other text representations, videos, music, etc.) published on the website, in the online store, or used in services, or has a license to use them.

Regardless of the above, the copyright holder on these platforms can also be a third party (such as a contractual partner or collaborator), and such content is appropriately marked with source attribution.

In no case can the user acquire any copyright to educational programs or modules accessible on the provider's website, on which the provider or a third party holds copyrights.

The holder of trademarks and symbols appearing on the website, in the online store, and in services is either the provider or a third party. Any unauthorized use of such trademarks and symbols is expressly prohibited without the prior written consent of the rights holder. All symbols, including those not registered as trademarks, are protected under copyright law.

Content published by the provider can be viewed. The provider explicitly prohibits any unauthorized reproduction, distribution, modification, public display, broadcasting, and other forms of use of any copyright work published on the website, in the online store, or used within the scope of services, as well as the use of data or content for purposes other than expressly permitted by these Terms and Conditions. If the user violates this prohibition, the provider reserves the right to initiate any and all procedures to protect its own interests and the interests of its partners, and prevent the user from further using the website and services.

A user who obtains the provider's consent to use specific copyrighted content published by the provider must retain all copyright and industrial property notices, as well as other notifications and warnings applied to the content by the provider.

The website is accessible to users every day, 24 hours a day. Due to various technical reasons, access to the online store may sometimes be unavailable, so the provider reserves the right to restrict or suspend access to the website for a specified or unspecified period.

The provider does not assume responsibility for the website's non-functionality due to users' lack of knowledge in usage, any consequences of website abuse, service interruptions due to network outages, power outages, or other technical disturbances that could temporarily or even for extended periods disrupt usage. If the user does not use the latest browser versions, the provider is not responsible for improper functioning or display of the website, online store, and their content.

The provider strives to ensure the accuracy and correctness of the data published on the website. However, it is possible that information or services change so rapidly that it is not possible to update the data on the provider's website in a timely manner. In such cases, the provider will endeavor to update the information on the website as soon as possible.

The provider strives to ensure the accuracy of data, visual, and textual materials on the provider's website. For more detailed information, you can contact us at any time via email at info@begrejt.siduring our working hours, which are published on the last page of these Terms and Conditions.

The provider does not guarantee that the website, online store, and services will always be available and/or that the use of the website and online store will be safe and uninterrupted. The provider is also not responsible for network and phone connections, including coverage or interruption of the connection, as well as any damage that may arise from the use of the website, such as data loss, loss of programs, connection costs, or any similar damage. The provider's liability is limited to intent and gross negligence, and the extent of any compensation is limited to foreseeable typical damage, except in cases of claims for injury to life, body, health, and product liability claims.

The provider is not responsible for any damage that may arise from the use of its services or in connection with them if the damage results from:

• The user's actions or the actions of a person for whom the user is responsible or acting in the user's interest;

• The actions of third parties;

• Force majeure; force majeure also includes extended supply disruptions or disturbances in the supply of electricity, unforeseen hardware or software errors, internet network outages, or disturbances in access to it, technical problems with the provider's servers or other suppliers of products and services that the provider needs or uses; the events mentioned are considered force majeure, even if originating from the provider's sphere.

A user who causes damage to the provider or third parties while using the website, online store, or services provided must compensate for it according to the general rules of tort liability.

The provider has established technology and rules to protect users' privacy from unauthorized access and improper use. The provider will update these measures in accordance with technological advancements.

Users are advised to use the website in accordance with these General Terms and the provider's instructions. Users should be aware that despite the care and monitoring of services, abuses of the website by third parties are possible, for which the provider is not responsible.

These terms are prepared based on the currently applicable legislation, taking into account the recommendations of the Information Commissioner of the Republic of Slovenia, and utilizing materials and other information available through the online portal of the Information Commissioner (Public Information of Slovenia, Information Commissioner).

The provider may periodically update these terms in line with changes in services and activities, as well as user feedback. When the provider does so, the date of the last update will also be changed at the end of the terms. The provider reserves the right to change these General Terms without prior notice, and such changes will take effect upon publication.

If the provider significantly changes the way it uses or processes personal data, users will be notified in a visible manner or through direct communication, and their consent may be required if necessary.

The provider recommends that users regularly review these General Terms to stay informed about the current terms of use and how the provider protects their privacy. The provider reserves the right to deny access to content or the website for users who violate these General Terms or act against them. If a user's actions cause any damage to the provider, the user is fully morally, materially, and criminally liable for such damage.

If you have any questions related to these General Terms, Cookie Policy, Privacy Policy, orders, payments and payment terms, complaints, or any other inquiries related to the website and services provided by the provider, including any compliments, comments, and complaints, we are at your disposal:

• via email at:  info@begrejt.si or

• via mail at: BeGrejt Inštitut, Ulica S. Jenka 13 a, 1230 Domžale.

The provider, in accordance with Slovenian legislation, does not recognize any alternative dispute resolution entity as competent for resolving potential consumer disputes that a consumer could initiate based on the Consumer Dispute Resolution Act.

For all relationships between the provider and users, the laws of the Republic of Slovenia apply.

The provider and the user commit to resolving any disputes amicably and by mutual agreement. If this is not possible, the dispute will be decided by the competent court.

These General Terms of Sale of the online store begrejt.si (www.begrejt.si) (hereinafter: "General Terms of Sale") govern (i) the operation of the online store owned and operated by the provider BeGrejt Inštitut (hereinafter: "provider"), (ii) business transactions, and (iii) contractual relationships between the provider and users of the provider's online store (hereinafter: "user" or "buyer"). They apply to all purchases, orders, and other services conducted by the user through the provider's online store, except where these General Terms of Sale expressly state otherwise. The General Terms of Use of the website, Privacy Policy, and Cookie Policy are also an integral part of these General Terms of Sale.

These General Terms of Sale apply to and bind all users who enter into legal relationships with the provider, where the general provisions apply to all services, and specific provisions may apply to individual services as listed with each educational program or module.

Together with a completed order of services through the website www.begrejt.si and all its subpages, these General Terms of Sale constitute a contract entered into between the provider and the customer. If the provider and the user enter into a written contract, these General Terms of Sale supplement the contractual terms. In case of inconsistency between the contract and these General Terms of Sale, the provisions of the contract entered into between the provider and the user prevail.

The provider is entitled to change the terms of these General Terms of Sale without prior notice, including changes in the prices of individual services, where such changes come into effect upon publication on the website www.begrejt.si. The provider can notify all users of changes deemed essential through its communication channels, usually via email. If a user unsubscribes from receiving notifications and news and is therefore not informed about relevant changes due to reasons on their side, the provider is not responsible for any problems or consequences.

The user or buyer confirms that they have carefully read these General Terms of Sale, understand them, agree with them, and fully accept them.

These General Terms of Sale are prepared in accordance with relevant legislation in the fields of consumer protection, electronic communications, personal data protection, and other relevant legislation.

Products in the online store can be purchased by (i) any adult individual and (ii) legal entities or individuals registered for conducting activities.

For a successful first registration on the website www.begrejt.si, the user must:

• enter a valid email address,

• choose a password of their own choice,

• properly acknowledge agreement with the General Terms of Use and the General Terms of Sale of the provider, and

• properly acknowledge being informed that the provider processes the user's personal data in accordance with the Privacy Policy.

Users who are legal entities must additionally provide:

• the company name (firm, school, institution),

• tax identification number, and

• the company's business address.

After successful registration, the user will receive a notification via the entered email address confirming the registration and providing the username. To log in to their account, the registered user needs their username or registered email address and password.

A registered user can at any time review and modify their stored personal data and can also view current and past orders placed in the online store. In case of changes to the user's personal data, the user must immediately update the information in their user profile.

The user is solely responsible for the privacy and secure storage of any username or password used to access their user account. The user agrees to promptly notify the provider via email at info@begrejt.si if they suspect the security of their user account has been compromised, and the user must change their password. The provider reserves the right to request a password change from the user. If the user does not change their password within three (3) days of receiving the alert, the provider has the right to block the user's user account until the user changes the password.

For valid reasons (e.g., abuse, technical issues), the provider reserves the right to reject registration or is not obligated to complete registrations for such reasons. By entering their data during registration or sign-up, the user assures that their provided information is complete and accurate.

Recipient data requested for deletion in writing (via email) is erased within 5 days of receiving the request. Data of recipients who neither unsubscribe nor read our news or click on links in newsletters can be deleted within 12 months from the last opened message or link click.

• Shopping cart

The buyer places an order on the provider's website or online store by clicking on the text or button "Add to Cart," after which the buyer is redirected to the "Shopping Cart." The user can access their shopping cart at any time, located in the upper right corner of the provider's website. It displays all the products the user has added to the cart.

The buyer can edit the contents of the shopping cart (e.g., add and remove selected items or services and change their quantity). If the buyer wishes to remove an item or service from the shopping cart, they can do so by clicking on the "x" icon located on the far right side of the row that defines each item or service. If the desired change is generated automatically, the user will see the desired changes after clicking on the "Update Cart" icon. The selected item or service also displays the current price, quantity, and subtotal or total amount.

If the buyer has a promotional code or discount coupon, they can enter the required information in the "Coupon Code" field and confirm it by clicking on the "Redeem Coupon" icon.

After entering all the required information, the buyer clicks on the "Proceed to Checkout" icon, which redirects them to the form for entering payment details and payment method.

• Payment Details and Method

For a successful order placement, the buyer must enter personal information into the designated empty fields. The form requires the following information:

• For individuals: first name, last name, country/region, street, postal code, city, phone number, and email address.

• For legal entities: company name/institution/school, tax identification number, country/region, street, postal code, city, phone number, and email address.

The buyer can choose from three types of payment for the selected goods or services: (i) payment by credit card, (ii) payment by bank transfer, or (iii) payment via e-invoice, which are further detailed in Chapter 4 of these General Terms and Conditions.

The buyer can also add order notes under the "Additional Information" section (e.g., special delivery instructions, a different delivery address, etc.) when placing the order.

If the buyer has a promotional code or discount coupon, they can also enter the required information in the "Coupon Code" field at this stage and confirm it by clicking the "Redeem Coupon" icon.

To complete the order, the buyer must explicitly check the box agreeing to the General Terms of Use, these General Sales Terms, and acknowledging that the provider processes the buyer's personal data in accordance with the Privacy Policy. Data that is mandatory for successful order placement is marked in the form with an asterisk (*).

Before finalizing the order, the buyer can return to the previous step by clicking the "Back" arrow in the browser's toolbar.

• Order Completion

By clicking the "Buy Now" button at the bottom of the page, the buyer submits a binding offer to purchase the products collected in the shopping cart.

In the case of missing or incorrect information, the relevant data entry field is highlighted in red, and the buyer receives a warning that the order was not placed and that data entry or correction is necessary.

After successfully submitting the order, the buyer is redirected to the provider's website, where they are informed that the order has been received. The buyer also receives information about the order number, date of submission, payment amount, and selected payment method. If the buyer has chosen to pay by bank transfer, the notification will also include the provider's bank account details for transferring the payment and a breakdown of the shopping cart. At the same time, the buyer will receive an email from the provider with an update that the order is being processed and a summary of the order.

Upon receiving payment or confirmation of payment, the buyer will receive an email confirmation that the order is completed, and thus the sales contract between the provider and the buyer is considered concluded.

The provider reserves the right to reject an order if the service cannot be performed, the goods are no longer in stock, or due to obviously incorrect prices resulting from errors in automated transfers. The provider will inform the buyer about this via email as soon as possible. If it is necessary to verify the authenticity or accuracy of the data provided by the buyer, the provider may contact the buyer via email or the phone number provided during the order placement.

The confirmed order and thus the contract between the provider and the buyer are available in electronic form at the provider's premises. The buyer can obtain a copy of the confirmed order or contract based on a request sent by email to info@begrejt.si.

The buyer is bound by the provider's General Terms of Use, General Sales Terms, Privacy Policy, and Cookie Policy, as well as any other such documents published on the provider's website and valid at the time of placing the online order or purchase.

Customers of the provider's online store can make payments using two methods: (i) credit card payment and (ii) bank transfer to the provider's bank account.

• Credit Card Payment

Electronic payments in the provider's online store are processed through the Stripe platform for credit and debit card transactions, ensuring the security of all card payments. All transaction information transmitted by (i) the provider's website or online store and (ii) Stripe's systems is encrypted using 256-bit SSL certificates. Purchases in the provider's online store can be made with MasterCard, Visa, and American Express credit cards.

Credit card purchases in the provider's online store are secure. The provider implements measures to reduce fraud in online payments, in accordance with national and European legislation governing payment services, which may require strong customer authentication in certain cases. The online store is equipped with technical and informational tools that allow dual customer identification where necessary.

• Bank Transfer or Payment to Provider's Bank Account

In the case of choosing payment through bank transfer or payment to the provider's bank account, the buyer receives a confirmation email after completing the order. In this confirmation email, the provider provides the customer with payment details. The buyer should use the order number as the reference number when making the payment.

The order must be paid within 30 days from receiving the confirmation email with payment details; otherwise, the order will be canceled.

The order will be considered completed as soon as the payment is visible in the provider's bank account or when the buyer sends confirmation of payment to the email address: info@begrejt.si.

• Payment via E-Invoice (for Institutions and Schools)

In the case of choosing payment via e-invoice, the buyer receives a confirmation email after completing the order.

In the following days, the buyer will receive an e-invoice to their email address.

The order must be paid within 30 days from receiving the e-invoice.

All prices in price lists or on websites are in euros (EUR). Unless stated otherwise, prices include value-added tax (VAT). Prices listed in the provider's online store are only valid for purchases in the provider's online store.

The provider charges for its services according to the currently valid price list, which the customer pays as a one-time payment when placing an order. All terms of purchase, payment, and the like are always stated on the web page or subpage where the user makes the purchase. The price that binds the customer is the price valid at the time of placing the order.

Due to the nature of the provider's services (educational programs and modules, workshops, seminars, webinars, events, etc.), the customer receives access to the ordered content after payment is made by the customer and receipt of payment confirmation for the ordered services from the provider.

If a service provided by the provider, which the customer has paid for, is time-limited, the provider will disable the customer's access to the service after the expiration of the paid period for the service.

The customer is aware and agrees that the provider has the right, in case of customer overpayment, incorrect or duplicate payment, issuance of partial or full credit notes by the provider, etc., when the provider has to refund money to the customer or issue additional documents, to charge the customer for related administrative costs."

As a special promotion method, users can also purchase specific products using promotional codes or discount coupons that are occasionally published/offered by the provider and/or its contractual partners. Promotional codes and discount coupons offer various benefits for purchases and are time-limited. After the expiration of the valid period, the customer cannot redeem promotional codes and discount coupons.

For each purchase, the customer can only use one promotional code or discount coupon, and they cannot be combined or applied to products on sale, unless expressly stated otherwise on the provider's website or in the online store.

The provider issues an invoice in either physical or electronic form and sends it to the customer's residential address or to the email address provided by the customer during the order placement.

​Before finalizing the order, the customer is obliged to verify the accuracy of the invoice details. If there is an error, the customer must notify the provider within 3 days of receiving the notification of the successfully placed order. The provider reserves the right not to consider objections regarding the accuracy of issued invoices submitted after this period.

The provider grants access to the ordered or purchased educational content immediately or within a maximum of 48 hours after receiving payment or confirmation of payment provided by the customer. Other services provided by the provider will be carried out within the timeframe specified in the offer of each individual program, workshop, seminar, or other service, or within a timeframe that is explicitly agreed upon between the provider and the customer.

The provider reserves the right to change the deadline for the execution of a service at any time, and in such cases, the provider undertakes to inform the customer as soon as possible through the contact information provided by the customer.

By accepting these General Sales Terms, customers agree that the provider may publish customer statements obtained through electronic communications and telephone conversations for marketing purposes (e.g., on the website, in advertising messages, electronic communications). The provider commits to anonymizing the data, thereby preventing the identification of the user, unless the user explicitly provides written consent for publication.

The provider strives for the fastest possible delivery of ordered goods within the territory of the Republic of Slovenia. The contractual partner of the provider for delivery of shipments is POŠTA SLOVENIJE d.o.o., which provides its services based on its own general terms and conditions. The delivery of ordered goods is carried out within the timeframe indicated on the product's website or communicated to the customer in an electronic message, and it is delivered to the desired address entered by the customer in the customer data form during the order placement process on the online store. The delivery cost for smaller packages weighing up to 30 kg is 3.50 EUR.

The delivery period for shipments is up to seven working days. The day of dispatch, Saturdays, Sundays, and public holidays are not counted as part of the delivery time. The delivery period starts on the next working day after the order is placed on the online store. In the case of purchases with bank transfer payment, the delivery period starts from the day when the provider (online store) receives the payment for the goods.

Due to holidays or weekends, the delivery time may be extended. If, due to unforeseen reasons, the provider cannot deliver the order within the promised timeframe, the customer will be notified of a new delivery timeframe through the contact information provided by the customer in the order (e.g., phone, email).

Force majeure and similar circumstances, including strikes, war, unpredictable weather conditions, closures, blockades, fires, disruptions in traffic, disruptions in energy and raw material supply, exceptional circumstances, declaration of an epidemic or pandemic, measures aimed at protecting the population (including movement restrictions) due to infectious diseases, and other government measures that are not the fault of the provider, extend the delivery deadlines accordingly. If, due to the reasons listed in the previous sentence, delivery or services cannot be fully or partially executed, or if this would result in unreasonable costs for the provider, the provider has the right to withdraw from the contract. The customer agrees and consents that in this case, they will not be entitled to any compensation for damages that may occur due to the provider's withdrawal from the contract.

The provider can unilaterally terminate the contract concluded with the customer for reasons stated in the General Terms and these General Sales Terms, without notice period. In doing so, the provider must inform the customer in writing (including electronic communication) in a timely manner.

If the provider unilaterally terminates the contract due to reasons on its side and prevents the customer from accessing the content, the provider must refund the customer a proportionate part of the payment for the current month and any prepayments for the disputed service that the customer has already performed based on this contract.

If the provider unilaterally terminates the contract due to breaches of the General Terms and/or General Sales Terms by the customer and prevents the customer from accessing the content, the provider is not obliged to refund the customer either a proportionate part of the payment for the current month in the case of a subscription, nor is it obliged to refund any prepayments that the customer has already made based on this contract.

A customer who is a consumer can, in accordance with the provisions of the Consumer Protection Act, withdraw from the contract concluded through the provider's online store without giving a reason within 14 days of concluding the contract. The provider must return the purchase price to the customer no later than 14 days from the day of receipt of the customer's notice of withdrawal from the contract. The customer must notify the provider of the contract withdrawal in writing, which includes electronic mail (info@begrejt.si).

​If the customer unilaterally terminates a contract under which they pay monthly for access to ordered content, the contract is considered terminated from the month following the month in which the provider received the termination notice. If the customer has fully paid for the service for a specific period, they are not entitled to a refund of the pre-paid amount unless the provider has grossly breached its obligations to the customer.

The customer can assert a material defect in the purchased and delivered goods, as well as file a complaint against improperly performed services or services carried out contrary to the agreement between the contracting parties.

The customer is obligated to inspect the received goods as soon as possible and report any obvious defects in writing to the seller within eight days, or immediately in the case of commercial contracts; otherwise, the right arising from this will be lost. The same applies in the case of improperly performed services.

If the customer is a consumer, they must inform the provider about a material defect in the goods or an improperly performed service, or a service performed contrary to the agreement, in accordance with the provisions of the Consumer Protection Act, within two (2) months from the day when the defect was discovered or the service was improperly performed or carried out contrary to the agreement; otherwise, the right arising from this will be lost. The provider is not liable for material defects that appear after 2 years from the delivery of the product. If the existence of a defect in the goods sold to the consumer or the irregularity in a service performed for the consumer is not disputed, the provider must satisfy the customer's request as soon as possible, but no later than within eight days from its receipt; if the consumer's request is disputed, the provider will respond to it no later than within eight days of its receipt upon the consumer's request.

A consumer who has timely and properly informed the provider about a material defect and allowed the goods to be inspected has the right to demand from the provider to:

• remedy the defect in the goods, or

• refund a portion of the paid amount proportionate to the defect, or

• replace the defective goods with new flawless goods, or

• refund the paid amount.

A customer who is a legal entity, who has timely and properly informed the provider about a material defect and allowed the goods to be inspected, has the right to demand from the provider to:

• remedy the defect or provide another item without defects (fulfillment of the contract);

• request a reduction in the purchase price; or

• withdraw from the contract.

In any case, every customer has the right to demand compensation for the damage that may have occurred as a result of this.

In the case of improperly performed services or services performed contrary to the agreement, a customer who has timely reported the irregularity in writing has the right to demand from the provider to:

• rectify the deficiencies in the performed service, or

• refund a portion of the paid amount proportionate to the deficiency in the performed service, or

• redo the service, or

• refund the paid amount.

In accordance with the law regulating copyright and related rights, as well as the law on intellectual property, copyright works are protected from their creation onwards and do not need to be specifically marked or protected.

​The provider holds all moral and material copyright rights to copyright content in the broadest sense (content, texts, photographs, graphic elements, illustrations, or other text presentations, videos, music, etc.) published on the website, in the online store, or used in services, or has a license to use such content.

Regardless of the above, the copyright holder on these platforms can also be a third party (such as a contractual partner or collaborator), and such content is appropriately marked with source attribution.

Under no circumstances can the user or customer acquire any copyright rights to educational programs or modules accessible on the provider's website, where the copyright holder is the provider or a third party.

The holder of trademarks and symbols appearing on the website, in the online store, and in services is either the provider or a third party. Any unauthorized use of such trademarks and symbols is expressly prohibited without the prior written consent of the rights holder. All symbols, including those not registered as trademarks, are protected under copyright law.

The content published by the provider is allowed to be viewed. The provider explicitly prohibits any unauthorized prior reproduction, distribution, modification, public display and performance, and other forms of use of any copyrighted work published on the website, in the online store, or used as part of services, as well as the use of data or content for purposes other than expressly permitted by these General Sales Conditions. If a user violates this prohibition, the provider reserves the right to initiate any and all proceedings to protect its own interests and the interests of its partners, and to prevent the user from further using the website and services.

A user or customer who obtains the provider's consent to use specific copyright content published by the provider must maintain all copyright and industrial property rights markings, as well as other notices and warnings provided by the provider in the content.

Vsak uporabnik oziroma kupec se zavezuje, da bo v primeru navajanja in / ali sklicevanja na vsebino ali podatke, ki so pridobljeni s spletne strani ali v povezavi s storitvami ponudnik, ustvaril povezavo na spletno mesto www.begrejt.si. Vsebin spletne strani in storitev in s tem tudi povezav pa ni dovoljeno objavljati na spletnih straneh z nezakonito ali nemoralno vsebino. Uporabnik in / ali lastnik in/ali upravljavec spletnega mesta, na katerih je objavljena povezava, je na zahtevo ponudnik to dolžan odstraniti.

The website user or customer is informed that the provider processes their personal data in the manner and for the purposes specified in the Privacy Policy.

The online store is open every day, 24 hours a day. Due to various technical reasons, business transactions through the online store or even access to the store may sometimes not be possible, so the provider reserves the right to limit or suspend access to the online store for a specified or unspecified period.

The provider does not assume responsibility for the non-functioning of the store due to lack of knowledge in its use, any consequences of misuse of the online store, service interruptions due to network failures, power outages, or other technical disruptions that could temporarily or even for an extended period hinder use. If the user does not use the latest browser versions, the provider is not responsible for incorrect website functioning or display, of the website and its content.

The provider endeavors to ensure the accuracy and timeliness of the information published on the website and in the online store. Nevertheless, it is possible that the nature of services or products changes so quickly that the data in the provider's online store cannot be corrected in time. In such cases, the provider will inform the customer about the changes and allow the cancellation or replacement of the ordered product.

The provider strives to provide an appropriate presentation of all services and products in the online store. However, inaccuracies in data, visual or textual material in the provider's online store are possible. For more detailed descriptions and information, you can always contact us via email at info@begrejt.si, as published on the last page of these General Sales Terms and Conditions.

The provider does not guarantee that the website, online store, and services will always be available, that the use of the website and online store will be safe and uninterrupted. The provider is also not responsible for network and telephone connections, including coverage or disconnection, as well as for any damage that may arise from the use of the website, such as lost data, loss of programs, connection costs, or any similar damage. The provider's liability is limited to intent and gross negligence, and the scope of any compensation is limited to foreseeable typical damage, except for claims for personal injury, bodily harm, and health damage, as well as claims arising from product liability.

The provider is not responsible for any damage that may arise from the use of its services or in connection with them if the damage results from:

• The user's actions or the actions of a person for whom the user is responsible or acting in the user's interest;

• The actions of third parties;

• Force majeure; force majeure also includes extended supply disruptions or disturbances in the supply of electricity, unforeseen hardware or software errors, internet network outages, or disturbances in access to it, technical problems with the provider's servers or other suppliers of products and services that the provider needs or uses; the events mentioned are considered force majeure, even if originating from the provider's sphere.

​A user who causes damage to the provider or third parties while using the service is obligated to compensate for the damage according to the general rules of liability for damages.

The provider has established technology and rules to protect users' privacy from unauthorized access and improper use. The provider will update these measures in accordance with technological advancements.

​Users are advised to use the online store in accordance with these General Sales Terms and Conditions, as well as the general terms and instructions provided by the provider. Users should be aware that despite the provider's care and supervision, there is a possibility of misuse of the website by third parties, for which the provider is not responsible.

These terms are prepared based on the currently applicable legislation, taking into account the recommendations of the Information Commissioner of the Republic of Slovenia, and utilizing materials and other information available through the online portal of the Information Commissioner (Public Information of Slovenia, Information Commissioner).

The provider reserves the right to periodically update these General Sales Terms and Conditions in line with changes to its services and activities, as well as based on user feedback. When such updates are made, the date of the last update will be changed at the end of the terms. The provider retains the right to change the General Sales Terms and Conditions at any time without prior notice, with the changes becoming effective upon publication.

If the provider significantly changes the way it uses or processes personal data, users will be notified in a visible manner or through direct communication, and their consent may be required if necessary.

The provider recommends that users regularly review these General Sales Terms and Conditions to stay informed about the current conditions of use and how the provider protects their privacy. The provider also reserves the right to disable access to content or the website for users who violate the General Terms or General Sales Terms and Conditions or act contrary to them. If a user's actions cause any kind of harm to the provider or its affiliates, the user will be fully morally, materially, and criminally liable for it.

​If you have any questions regarding these General Sales Terms and Conditions, General Terms, Cookie Policy, Privacy Policy, orders, payments and payment terms, complaints, or any other questions related to the website, online store, and services of the provider, including any commendations, feedback, and complaints, we are available to assist you:

• via email at: info@begrejt.si; or

• by mail at: BeGrejt Institute, S. Jenka Street 13a, 1230, Domžale.